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pacheco
ParticipantI have a bachelor’s degree from Indiana University in biology & chemistry. I have worked as a chemist and OSHA Industrial Compliance inspector and then managed to work for 20 years as either a corporate, Health and Safety Manager or Health Safety & Environmental Manager for several well known international companies.
I got laid off for the last time and will never get laid off again and my one wish is that I had known of HB 15-20 years ago.
Thanks Cody.
pacheco
ParticipantI hate to have to agree with someone from Canada on too much…but he is right. For the past 2+ years we have a 2-3 times a week as on the local Christian station (obtained in a trade of services) and many customers have heard our ad. It happens to be one of the few Christian stations in the country that is in the top 3 in its area consistently and on occasion #1.
I am not sure that it is the primary reason we were chosen…the Heaven’s Best name is like a magnet in Lancaster County, PA…the buckle of the Bible belt.
Additionally, radio is very expensive…Yellow Pages/ Book are still #1 for us and I am sure most operators. We have recently taken 1/2 page ads in all 3 Yellow Books/Pages in Lancaster County and every day I am getting calls and setting appointments…every day!
We just checked out stats for jan and Feb the last 3 years and the increase has been dramatic…of course there is some benefit from repeats and referrals, but here are the numbers:
Jan-Feb 04 vs Jan-Feb 05 an 11.4% increase for the 2 months
Jan-Feb 05 vs Jan-Feb 06 a 71.0% increase for the 2 monthsOnly variables are time in business, added son full-time and 1/2 page ads.
No coupons used during the year and actuall withdrew some advertising in the local paper.I have to say that our photos in the YB/YP ads are mantioned by nearly every new customer…statements like “you look just like the guy in the YB ad”… duh…
I would up my YB/YP ads with an internal coupon or discount for mentioning the ad every time over radio or anything else. Much bigger bang for the buck in my opinion.
Hope this helps. Minor apologies to the northern friend…I always enjoy your replies and humor.
Davepacheco
ParticipantJust for the record, anyone dealing with human fecal matter better be very, very careful…hogs are a totally different matter. To date, one does not get immunity from HIV, hepatitis or any of a number of other communicable diseases through contact with human blood or feces.
Having my immune system bombarded from chemo for leukemia 11 years ago, I am knowledgeable and very serious. Even with the proper shots, contact with human bodily fluids is very serious and not a laughing matter.
My son and I will refer any such work to Bubba in town and let him have the risk…the rewards are not worth the risk if not trained, protected and insured…no matter who the client happens to be.
pacheco
ParticipantI sure hope you both had shots before messing around with fecal matter.
pacheco
ParticipantDitto…we have a photo of my son and myself with our names underneath and almost always, upon coming to the door, the customer says, “You look just like your picture”…simple, but effective. Learned this from a state owner in the west..Thanks. It works Dave
pacheco
ParticipantDitto to what Mr Turner said….except the wod issue. Not familiar with it too much yet. He is right on the money with vct. Our equipment works well with a special pad or two.
pacheco
ParticipantThe unit we cleaned was a rented townhouse. The renter hired me as he was moving out. We charge $45/average room or area and with 7 rooms an easy calculation. Light berber carpet and the owner and wife showed up unexpectedly to inspect. I had a pair of booties next to the door for them after we left, wife got another pair so they could inspect. We got them for customers in the future I believe…they were very impressed.
There are several booties on the maret. I tried several and disrecommend the hospital Tyvek type, since they allow liquid through and the lined ones are slippery inside the bootie. Also, I would NOT recommend the Enviroguard brand, they are very slippery inside the bootie as well. I use the Correct Touch type and they are not slippery at all inside the bootie and are snug around the metatarsal areaa dn lock in whatever is on your shoe and out whatever is outside.
I have yet figured out how to final rake or vacuum carpeting without stepping on it with my shoes.
When doing tile and grout cleaning, the booties are very helpful…no mud created and spread around at all. Anyone who has cleaned tile and grout knows what I am talking about.
I leave booties for real estate agents and for customers if they are not home, so when they arrive, they will not instantly resoil their carpeting if they must walk on it while still damp.
Must be getting punchy here…By the way, I also post-vacuum with a clean vac..not the same one I used to vacuum the original dirty carpeting with. And I guess we almost aslways kick up “stuff” to vacuum, so we always post-vacuum.
As far as cost of the booties is concerned..nominal when compared to the effect and comparison to other cleaners who are using them in the area.
In this market, almost all successful contractors working inside a home are using some type of bootie…
Dave
pacheco
ParticipantI guess I am missing something with my advanced years…what safety factor? The booties I wear are pvc and slightly ribbed and I do not slip in them at all. I think they are just as safe as the bottom of my sneakers on any hard floor…they both are slippery to an extent and one must take baby steps on hard flooring after walking on carpet protected carpet.
I find it almost comical to think that someone might use a finishing towel to get carpeting highly clean and then walk on it with street shoes cleaned off with only a mat..interesting logic. I guess my mind is too old to wrap around that one.
S’pose that I just don’t get it…
Today (Saturday) Just left a pair for the owners of a rental property that had light berber and then they showed up unexpectedly for inspection as my wife and I were still there…my wife gave them 2 pair of booties to check out the 7 rooms with and they thanked us very much and then asked her for our card. They have other properties…
So the question is this…what would you all done in this situation? Ask them to remove their shoes before walking on freshly cleaned and still damp carpeting, getting their feet wet? Ask them to return later in an hour or so when it is dry on a rainy day like today? Or..do as I did? Or do/say something else?
Which makes more common sense, if there is such a thing? I think I got another customer.
Dave
pacheco
ParticipantAfter being in business for only a couple of months, I came to the conclusion that we always wanted to be better than the other carpetcleaners around the county and even more important…give the impression or perception that we are better.
I cannot even begin to count the number of times that someone has commented on my/our wearing booties, when, no previous ccarpet cleaner they had used ever did. Well, we do not believe in walking on clean, lightly damp carpet with dirty shoes! It will clean the bottoms of the shoes very well.
We always wear booties and also leave a pair of more for the family use if they must walk on the carpeting before it is totally dry. It subliminally leaves a huge positive impression with the customer.
The question I would ask everyone is this…
Is anyone else in your area using booties? If they are, why aren’t you? And if they aren’t, wouldn’t it set you above and apart from them..the herd?
If anyone thinks this is anal retentive thinking…then you really don’t want to hear how we post-vacuum a carpet.
Thoughts?
Happy New Year!
Dave
pacheco
ParticipantCLARIFICATION
We use a 12″ green stripe pad with the Oreck and spilt into 2 pieces that spin freely. We find that the white pads do not work well…they bunch up and are a problem. Also, do not set Oreck on the velsro like bottom, they will bend and not grab pad. We do not use a 17″ pad on the Oreck…would not work.
Hope that this clarifies a misconception out there.
pacheco
ParticipantI bought a couple a couple of years ago from a local supplier…they hold a lot of dirt, cannot get a clean look after being washed and are very, very expensive. I like the results though, I just could not justify buying a bunch of them at all and they did not last very long before deteriorating. Maybe I got the wrong type.
Not buying again…
pacheco
ParticipantJust was called today by the husband of a customer that I cleaned some ustra suede for a couple of months ago….well, they own a manufactured housing operationand have a business refurbishing repossessed single wide and double wide trailers…we are cleaning the carpeting tomorrow on the first of gazillions to be cleaned.
I LIKE ultrasuede!!!!!
pacheco
ParticipantPray…it does work…always, just not in our timing though.
pacheco
ParticipantI currently clean a very small carpeted area for the local CUTS in Lancaster for a monthly membership. CURVES has a number of locations locally. Any hints on pricing. I can get in to give them a quote, I am just not sure how to quote them. Anytips? Thanks, Dave in Lancaster, PA
pacheco
ParticipantMy Dad’s favorite animal was a turtle… He maintained that it taught each of us one of the most important lessons in any business, and life for that matter. It has to stick its neck out in order to go anyplace. If you notice, the further it sticks it out, the faster it usually goes. Dad was right.
I thought the above might be appropriate as my son will be going to Rexburg in February, get a van and be on his own after 7 months training and working with me. Will he make mistakes??? Yep. Did I? Yep. AND we all learn from them.
Like my grandfather, a high school chemistry teacher used to say “show me someone in a lab who never broke a test tube, and I will show you someone who never did much in a lab”.
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