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  • #143837
    FL18
    Participant

    Did any of you notice the Zip Code locater box at the top of the web page?
    It’s right next to the find location tab. I typed a few of my local zip codes and I didn’t come up as a location, however, I assume corporate is putting the zips in. Just wanted to point it out and let you guys know that I think it is a good tool. A little faster on the search than clicking state and the city. For those who are in a hurry I guess. Hope all is well.

    Mike

    #150551
    Anonymous
    Inactive

    Hey Mike

    You have to put in the zips you service yourself. When you log into the operators only area click the my info button, then click the show my locations button, the click add new location and start putting the zips that you service. Then it will go to corp for approval and you will show up when someone searches in your zip.

    Hope that helps ya.

    Take care,
    Mike in Allentown, PA

    #150552
    FL18
    Participant

    thanks. I guess I just noticed it but do remember reading something about the locations approval. I don’t remember reading about the zips. Must have been a long day that day. Thanks again.

    Mike

    #150553
    Anonymous
    Inactive

    This month’s newsletter tells you how to enter your zipcodes. If you have a large area, you can go to the post office website (http://zip4.usps.com/zip4/citytown.jsp) and just enter your city and it will give you all the zips for the area.

    #150554
    FL18
    Participant

    Thanks Dave. I appreciate it.

    Mike Nowlin

    #150555
    tn16
    Participant

    Sorry to be slow on the draw on the question Mike, but if you or anyone else has troubles or questions with getting your info in the zip finder please contact me.

    As far as the design goes, I felt like it would be best to use the current method over triangulation because of the exclusive areas. There were also differing opinions on how everyone wanted the zip finder to work. You can either have each area listed individually, or you can list all your zips under one location where your office is located. Since many operators work out of the home, I wanted to allow for both. I also know of several operators who pay for local numbers for those customers who want local service. This also gives you full control over your phone numbers and website listing. Overall, I hope it will just give you more control on what information is presented to the customer. Right now we are topping 1000 areas already entered, and things seem to be going well.

    As was mentioned you can also view instructions in the August newsletter, or crash course instructions in the my information section itself. These will show up when you hit “show my locations” and then “new area”. Again, please call me if you need help.

    #150556
    FL18
    Participant

    Thanks Justin. I appreciate the info.

    Mike

    #150557
    Bret Wooton
    Participant

    Justin,

    Why is this thing live before all operators have input their zip codes? I too noticed the finder and, to my surprise, didn’t find my info. in any of my zip codes. It makes me wonder how many jobs that I may have lost by a potential customer finding our website (through money that I’m spending) and typing in their zip and seeing that there is no operator there. The site doesn’t re-direct them to the other finder, just tells them there isn’t an operator in that zip. What was going through all of your minds in Rexburg when you dicided to go live without full participation? The least you can do for us is automatically re-direct to the original finder that has full participation. The best would be to shut this feature down until you have full participation or input them yourselves if you’re in such a hurry to get this redundent feature up. I know this feature won’t sell new franchises, but it does effect our businesses and I would appreciate more consideration for our existing franchises.

    #150558
    tn16
    Participant

    Jeremy, we made our best efforts to contact all the operators about the change. After we didn’t recieve the desired amount of response from the August Newsletter, the deadline was extended by 2 additional weeks as was mentioned in the mass mailer. I will be creating a headline in the operators only section to try and further spread the word for those who are still not aware of the change. The option of using the locations map is still presented to the customer at this time. Also, for those that run across this post in the future, here are the instructions taken directly from the August Newsletter:

    You can access this new feature through the button in the “operators only” section labeled “My
    Information”. Here you are presented with several options. Firstly you can press show account
    information to view and update information such as your address, password, e-mail address,
    website, etc. Next you will have the option of adding an area to the zip finder using the “Add
    Area” link. Under the “Display My Locations” link on the same page you will be able to find all
    the information on areas you have added, their status (rather pending or approved by corporate),
    and the option to perform an update or delete the area.

    Here is a step by step on how the process works:
    You add an area using the “Add Area” link mentioned above. The corporate office will review
    your pending requests and approve them within two business days. Approval will make that zip
    active in the zip finder, prior to approval the zip you added will not show in the zip finder. You
    can check the status of areas you have submitted by pressing “Display My Areas”. Areas that
    have been approved will be shown in green while those pending will be shown in red. The status
    is also indicated by the text in the status column.
    If you need to make an update to a specific area, you may also do this under the “Display My
    Areas” link. Just change the fields that you want to update, and press the update button. It is
    only possible to update on area at once. It should also be noted that if a zip code or city name is
    changed, the status of an area will return to pending. The rest of the fields may be changed by
    the operator freely.
    Delete is also found under the “Display My Areas” link. To delete an area, press the delete
    button corresponding to the area you want to delete. A confirmation prompt will be shown, to
    finish the process press “Delete Area”.
    Wrapping it up, here are some final points on the more advanced features. The field “Area
    Name” is optional when you are creating a new area. If a name is not specified, the default area
    name displayed in the zip finder is the name found under “Show Account Information”. To
    modify this name, press “Show Account Information” (found on the My Information page) and
    modify the field that is labeled “Company Name”. If you do specify an area name when creating
    an area, it will override the default name for that location only. Lastly, if your have a city with
    multiple zip codes, you may enter all of them in the zip field. Each zip code should be separated
    by a comma and a space. For example,”83402, 83401, 83400”. When any of those three zip
    codes are searched, that city is the one that will be returned. If you have a city that has two zip
    codes within it, an entry should be created for each city.
    Please contact me with your questions and concerns about this new feature and I can help you
    complete the process.
    In closing, the zip finder will not be available to customers until August 14th, 2007. This is to
    give each operator time to add their areas to the zip finder. If you experience any difficulty in
    completing this process, please contact me for assistance!

    #150559
    Bret Wooton
    Participant

    Thanks Justin. I did eventually find the area to input the zip codes. I understand the newsletter often has good information in it, but I would guess that there is a good portion of HB operators that don’t read it religiously or, like me, they just skim through it to look for specific things. I think that it would be helpful to have a specific headline or an attention line in the newsletters that would draw attention to a change like this where operator involvement is necessary; especially if it is time sensitive. Also, more e-mail alerts could get you more involvement. Personally, I read the newsletter more frequently when it was e-mailed. Now, I don’t open it as often. Maybe we should go back to emailing the newsletter in a link that directs us to the HB website.

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