Words to remember

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  • January 18, 2011 at 11:35 pm #144591
    Anonymous
    Inactive

    “Whatever you tell your client before you begin the process (of cleaning) is considered a professional opinion; whatever you tell them after you have not met their expectations is an excuse.”
    Dane Gregory (I guess he’s a tile/grout trainer)

    January 25, 2011 at 2:57 am #154715
    KS07
    Participant

    Listen to what the customer is expecting from your work. Lower that expectation just a bit, then make the end results higher than what the customer is expecting.

    February 24, 2011 at 2:41 am #154716
    KS07
    Participant

    The afore written words are not mine…. but Cody’s.

    Maybe not the most important thing I learned in my training some 8 years ago but certainly up at the top of the list.

    Thanks Cody!

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