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Are you guys paying your employees when they go back to do re-cleans? My employees have been getting quite a few complaints lately and they’ve been having to go back to do re-cleans. Been thinking as “punishment” that for now on, they will not be on the clock while they are out doing re-cleans. Thoughts? Is this even legal?
I’m not sure of the legality, but a thought would be to make recleans a part of your review policy. Set a number or a percentage and anything above that affects their salary review or bonus.
I agree with Loren. Legality wise, probably have to check the “googler” and see what it says, but I’m guessing it isn’t legal unless your “employees” are 1099, or if they are straight commission based or something like that. That said, I think a certain # of revisits are just expected, whether it is that customer that you want to fire b/c they always have a call back (legit or otherwise) or b/c a pet spot wicked back up (or was it the pet revisiting?). Either way, it’s that balancing act of holding employees accountable while also creating an enjoyable company to work for (while you still make money).
Because the cleaner in the home is your reputation… That person is our focus and the cleaners focus should be the customer. So it’s their number one job to take care of and exceed the customers needs. The pay then is secondary. That being said, here goes the following..
Before bonuses were taxed at a higher rate, I paid my guys percentages and occasionally salary (both have to be at least minimum wage), plus a bonus (profit sharing). The bonus/profit sharing had strings attached. (It had to be continually earned) Like maintaining a 95%+ customer satisfaction rate (over a 3 month period)for example. If they didn’t make bonus most the time, I didn’t keep them. And why should I keep someone who is content with being average or just above? Customers don’t call for average. Give the customer what they want and they will continue to call and refer friends. With employees, customers, and employers for that matter, it’s about “clear expectations”. Having clear expectations streamlines the hiring process, gives them the foundation of security they’re looking for, and makes it easier to make the decision to let them go if/when needed. So, re-cleans can/should be a teaching/clear expectation moment.
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