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One of my largest clients is a new building in Milwaukee. We clean or vacuum/spot clean every single building every month. Full cleanings quarterly, spot cleanings every remaining month.
The new maintenance guy seems unhappy with 1 particular entryway in 1 of their 4 buildings. We clean it every single month with our usual FAE, 101, buff with woven turf pads. Within 3 days he will email to say that this one entryway looks dirty / has stains again. What can I do better?
Next week we plan to do the following on this area:
1. Vacuum
2. Spray FAE, dwell for 15 minutes
3. Agitate FAE with stair buffer & brush attachment
4. Flush out & extract with 101 (using Ninja & standup wand)
5. Buff with several woven turfs
6. Add fabric protectorThink that will do the trick?
Rueben,
I think your plan is definitely the way to go. You may want to consider putting a fan on the area too before you add protectant to help dry it as well. One thing I would do is take pictures before you clean each time if you haven’t already. That way you can see if it’s the same spots returning, or new spots, and will let you know which direction you need to go. If it looks bad in 3 days, I’m guessing it’s returning spots, and if the carpet is glued down to concrete, during the building process something might have been spilled on the concrete that is wicking up (oil, etc). I have heard of situations where prior tenant for a commercial space was an auto shop, and when new people moved in and overhauled/carpeted everything, they had oil spots come up from the concrete into the carpet. Likewise, we do a lot of high rises and it’s amazing what one bad tenant on one floor can do to a hallway as well, especially if they are a renter. One other thing to consider is the lighting. We have some buildings where the lighting in certain areas is awful and makes an area look bad when it isn’t due to the way the shadows fall, reflections, etc. Good luck and let us know your progress on the situation.
Thanks Dave. Those are all good things to consider. Especially the lighting – it’s fluorescent overhead lighting in a stairwell with metal railings (lots of shadows).
These are all new construction buildings, so there shouldn’t be any oil on the concrete but you never know!
We’ll stick with the plan I laid out, bring a turbo fan, and take some pictures. Hopefully we can get this solved on Wednesday when I’m back there.
I went back yesterday with my crew. The carpet looked fine! I’m not 100% sure what the maintenance guy is concerned about.
Regardless, I followed the process I outlined above. Extracted some dirty water, buffed it, dried it, protected. It’s still wet in the after picture.
[attachment=1:3346v1ku]before.jpg[/attachment:3346v1ku]
[attachment=0:3346v1ku]after.jpg[/attachment:3346v1ku]
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