Gordon,
I agree with what you say about the guarantees. I’ve started using this write up under my Guarantee statement:
“Although there is no way of guaranteeing that every stain will always come completely out, If for any reason you are not completely happy with our service, contact us and we will do whatever we can to satisfy you. We want to work with you to ensure your satisfaction.”
I try to make it “clearer” for the customer with this…Thoughts?
Dan 8)