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September 5, 2014 at 6:07 pm in reply to: Mentoring among operators – What is appropriate gratitude? #156062pa22Participant
Thanks. You are an inspiration. I’ll heed your thought process and get over it. Thank you.
But … That was really rude self centered and thoughtless behavior on the part of the operator. My reason for the post was not to gain closure from the offending persons … But more to make the operators in OUR community embrace gratitude.
Gratitude is the absolutely most important thing I bring to my life, my business, my eternal basis.
Gratitude is infectious. pass it on ….
-Annie
pa22ParticipantI won’t do restaurants. I reluctantly bid high on a Japanese tempura and sushi restaurant and they took me up on it. They had been open for a year and never had the carpets cleaned. I ended up with a van full of BLACK pads, 8 hours of effort and they tried to not pay me for the job.
It was a miserable experience. Expensive too, I used a huge amount of FAE and other product and the pads are ruined. Never again.
pa22ParticipantI charge .32 per square foot to clean carpets. I move dining chairs, coffee tables and minimally slide chairs and sofas back and forth at no charge to get at soiled areas. For bedrooms (with beds) I offer a 40 s.f. allowance with no furniture moving. I do vacuum and edge very thoroughly which seems to satisfy everyone.
I encourage my customers to move as much furniture as they want to in advance of my arrival. This reduces the time I spend, manages the customer expectations and reduces my liability. If a customer wants all the furniture to be moved I have a $90.00 per hour labor charge 1 hour minimum. I never move china cabinets, entertainment centers, large plants or musical instruments.
Stairs are $3.50 per step.
Upholstery is $110 per hour.
Leather is $150 per hour (mostly because of the product cost).
Protector is .14 per square foot and each step counts as 6 square feet. I offer 15% discount if protector is applied to the entire job.
Happy New Year!
pa22ParticipantWhat pad do you use with the dirt napper. For whatever reason, my area has an inordinate amount of Berber carpet. I have learned to use the dirt napper but am confused with which pad to use.
pa22ParticipantI am convinced that Greg’s advise is sound. I make cold calls and ask to be a back-up. Give out a large spotter, give a small spotter to anyone who else I see. Follow-up in a few days, then in a few weeks, then every month on a continuous basis. It is a slow but productive process continually growing the business.
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