NE10

Hey guys,
Thank you very much for your opinions. I spend alot of time, effort and money to get customers that I do everything I can to satisfy them and keep them forever. I felt like this guy was taking advantage of me and it felt wierd to tell a customer they should find someone else. I really aprreciate everybody’s input and I feel much better about my decision.

I really liked Mr Miller’s analogy of the suit being dry cleaned.