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That’s great! Hey it’ll help keep the cat clean – ha! I too have started pricing everything with protector included. This pricing point helps keep you in the kind of clientele you’re looking for – and it makes your time “worthwhile”. We all need proper motivation. Knowing you are receiving decent pay motivates you to do your very best work!! There’s nothing wrong with making money! I am amazed at how much easier it is to clean for repeat customers who utilize protector. I am also quoting all commercial work with protector from now on.
I personally think our regular cleaning solution (with added boosters) do a great job of deodorizing – without leaving too harsh a smell. With so many people having allergies, etc. therefore I don’t use any extra deodorizing treatment following cleaning. I do use fresh scent as a pre-spray when necessary and found it works very well!
Good info! Must be time to raise some prices! (not as high as theirs though!) “Heathy Homecare” ….interesting marketing!
Hey that’s right Rick! And don’t forget we have lots of rocks in central Texas too! ha Mostly, I really don’t like the stickers & burrs which get matted into the carpet – like berber – arghhhh!!!
Once another carpet cleaner touches it – the refund idea would be history for me. Who knows what they are up to. They may seek a refund from him too. Maybe these are the same type of folks who go out to eat and complain about a hair or something to have their meal free. Hey, scam artists are everywhere. Can you say “free carpet cleaning”? ha I’d want to go and smell that place for myself and then have an opportunity to spray it down with fresh scent at least!
Yeah, and what’s equally annoying is these are usually the same people who are categorically CHEAP! They won’t usually pay for protector, even though they need it the worst!! I am personally very allergic to cats, so I avoid these situations – unless it is generally a well-kept home with cats I won’t do it either!
And, as a customer I would be offended by an add-on fee. If someone accepts cards, it is fair to assume they also can afford to accept them! I quit doing business with our local pizza hut for a long time because they started charging an additional 50 cents for the right to pay by check! It made me mad – it’s either accept or don’t accept. I already give out DL #’s, DOB, etc. so don’t penalize me for a few of your returned checks. As a businessman, just think how many pizzas I bought elsewhere – all over 50 cents!
I’m with you on that one!! I always shop at Lowes…… However, let’s just hope Lowe’s doesn’t get aggressive in their competitiveness and try to buy out Heaven’s Best!!!! Stay put Cody!!!! We need you!!!
I really think this should be compiled for the entire franchise! We could have better success if we had the testimony of several other accounts nationwide. Even regionally, I think this type of shared info could be very valuable. Afterall, if I owned a Days Inn it might sway my decision to go with HB if I knew over 100 other Days Inn operators used HB!! This is using the power of franchising to the max!
San Antonio’s lookin good too! Riverwalk, Sea World, Fiesta Texas, great food & fun! Not to mention the central location…..
Most of the time I make it clear to the customer that I don’t move large furniture, and I ask them if they can put all small items up (such as on the bed, in another area, etc.) and move dining chairs etc. to a tiled area. Usually, this is all done before I arrive. I will always usually move the sofa a little each way to maximize getting the heavy traffic foot areas but that is about it. I prefer not to move anything – it just increases the risk. But of course if requested, I will do the best I can – and I too am a softie on the grandmas…. ha … usually they are also the ones who want lots of little extras and are very impressed when you oblige!!! And they tell others!!!
I like it Brian – I’m hangin’ with the Lexus folks! I am too much of a perfectionist myself to rush any job or even have a desire to “scrape the top layer off” for some lowball price. A big part of happiness in life is about how you feel about your own work – are you happy with your own results. This is really more important than 6 customers a day for 40$ each! eh?
The trick is to raise prices in small increments so that it really isn’t that noticeable. You are exactly right though about profit – that’s why we used to talk about “leaving money on the table” among Subway owners. Some owners would charge 20, 30, 40 cents more on menu items than others and never notice a decline in customer count; while others would sit back afraid to raise prices and “leave money on the table”! ha I believe you have to position yourself in your market where you want to be – you are in control! But even small increases can add thousands to your annual profit!!
That is the same for me – so I know it does affect how much I need to be paid to make it worth while! At the same time, I feel our service is very professional and high quality so I focus on the upper end of the market where price doesn’t matter much – service is key! With the little time I have, I don’t care to compete with a $49 special – ha! Our minimum is going to stay at $89.95 to get us in the door! I would rather be in the nicer homes & do fewer jobs with a higher ticket.
