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When I go to buy something, and I get asked if I want the warrantee (or extended warrantee), I know I am expected to pay more, Right? I don’t think people expect a “protection clause” without paying more. A side from protector, what else could be included, and what would the pay off if any,be? What are we willing to do?
1) Refund of protector price… after we are given the chance to return to make it right?
I found in my exprience, when someone starts asking for a guarantee, a red flag is beating me in the face saying “run away”. I try to stay calm, and ask “What kind of guarantee are you looking for?” I’ll always guarantee to do my best.
On the flip side I was talking with an owner of a boot store. He canceled a contract with a well known logger boot company that sold boots for $300. He canceled because the company wouldn’t stand behind their workmanship.
There has to be a win/ win somewhere in between.
There are no guarantees, but being sure beats being taken by surprise. Donald J. Trump
Sorry for playing the Trump card. Ha HaThis is the written guarantee that I am almost positive that we are going to use: “At Heaven’s Best Carpet Cleaning our goal is to please YOU, our valued customer. WE PROMISE if spots (other than pet stains or permanent stains) come back so do we, for up to 10 days!” It’s simple and you can put the number of days that you want. Laura Buckhard and I have talked and she is thinking about 14 days. I have heard of other operators doing 30 days. I hope that was okay to share Laura. Yes people might take advantage of this. But the gain will spectacular is the hope and I don’t see why it won’t be.
This is what we have put together:
Name:________________________________Date:______________
Address:________________________________________________Heaven’s Best Written Guarantees
Spot Removal Guarantee:
At Heaven’s Best Carpet Cleaning our goal is to please YOU, our
valued customer. WE PROMISE if spots (other than pet stains or
permanent stains) come back so do we, for up to 10 days!Pet Odor Removal Guarantee:
Our Promise to you is plain and simple. We will permanently remove
pet odor from your home GUARANTEED! If you no longer have a pet
in your home and follow our simple procedures, if the smell comes
back then so do we!This next part is our check list for the techs I get one copy and the customer get the other. They are supposed to have boxes that get checked
Talked with customer(s) about concern spots
Vacuumed and edged corners
Pre-spotted where necessary
Raked all carpet
Tested areas to see if there is more dirt
Asked about protector
Applied protector
Refill spotter bottle when applicable
Walked through when finished with customer
Customer email address ____________________
Months 3 6 9 12 Customer reminder card
Evaluation card
Business card(s)
Then has our phone number and also with the logo her at the bottom on a half sheet of paper.
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