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Have a customer who’s young daughter urinated on the sofa. The cushions still stinks of urine after TWO seperate visits. First visit I flushed with water and applied pet enzyme. Couple days later customer called and complained the cushion still smelled. Went back a second time and once again flushed with water and applied pet enzyme and fresh scent. COMPLETELY SATURATED the cushion with pet enzyme and fresh scent. I did not extract it out. To my dismay the customer called me back this morning and is telling me it still smells. I told her I would pick the cushion up and clean it at “the office”. Anyone have any suggestions for me?
A few years back Dave Develin had an idea of putting the cushion into a heavy plastic bag, putting the hose from your extraction machine into the opening, sealing it closed with tape and then extracting for a long time. May want to search the BB and look for that.
Or dave may want to leap in here
You beat me to it Dirtbag. Evan, I would try that. Very simple to do and you’ll know when you are doing it right (cushion will shrink to half it’s size roughly). I usually just use a large trashbag (30-50 gallon size will work for most standard cushions). Spray the inside and outside heavily with pet enzyme or Fresh scent, put the cushion in, stick the upholstery mate/ninja hose on the cushion, wrap the open end of the bag around the hose, and turn it on and suck it through the cushion. Your call on if you want to reclean the cushion when you are done, or if you just want to put an airmover on it and just finish drying it to see what you are left with. Any chance the urine made it through to the batting of the couch or another part of the couch you didn’t treat? One other question though. Can you smell urine on the cushion? Not sure if you have picked the cushion(s) back up yet but I wonder if some of what she is smelling isn’t just mental. I’m sure you will be able to identify that pretty quickly when you pick them up. If you don’t smell urine, I would introduce a new smell to the cushion to help reprogram her brain (Fresh scent, Cherry Almond, Orange Deodorizer all good options) using the bag method. As we all know, mental smells are the toughest ones to remove out of carpet/upholstery/homes in general.
I have used the Devlin technique. . . this is how i did it. I extracted what I could see. Then soaked the cushion with pet enzyme and placed it in the plastic bag. Wrap the open end of the bag to the UMate hose. This method pulls the enzyme through the entire cushion. After about 30 minutes, I mix us an orange deodorizer solution (not too strong as you don’t want to overpower the customer with the smell of OD) place the cushion back in the bag and repeat so as to get the OD mix throughout the cushion. This worked for me even with cat urine when I told the customer there was close to no chance of helping the problem.
The second time back it definitly smelled. I picked up the cushion last night and it still smells; but vaguely. I will try the Dave Devlin technique, with Dave Devlin’s permission ofcourse. Wouldn’t want to run into any legal problems. I will keep posted on the results. Thank you all for your advice!
Although I did not invent the technique, I will gladly take any donations anyone feels like giving for any successes encountered using said technique!
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