Telephone Shoppers

Well, today I learned something….as most days I suppose.

I had a lady just call and she told me up front that she was collecting upholstery cleaning prices… I asked her for what pieces? 1 sofa, an ottoman and chair and then 2 wing chairs.

I told her what our basic pricing was and she asked if we had an opening this Friday….we only had 2 smaller jobs, so I told her we could fit her in at 1 PM.

She asked out loud whether I should pencil her in or call around and then call back? I told her very truthfully, that she would and could find cheaper cleaners, however, she couldn’t find any better. She asked why? I quickly told her that we owned the company, adding that our returning customers and referrals are through the roof because we care about their future business and will do an excellent job for her.

She merely replied that I should sign her up.