Rose,
We have never done any cold calling over the phone. However, we do reminder calls to customers we have serviced and have not heard from in over 12 months. Our standard script for this call is “Hello, this is your carpet cleaner (name) w/HB. We are calling our loyal customers with a standard reminder; we cleaned for you in 200? Many of our customers appreciate a reminder call for the carpet and/or upholstery cleaning to make sure they keep their carpet (or upholstery) on a maintenance plan. Would you like to hear about our maintenance plan? If this is not a good time, we make calls quarterly, when would be a better time for you? Thank you for your time, we look forward to cleaning for you again in the near future.”
This is another way of updating your records if the phone number no longer exists. Most of our customers appreciate the reminder and if they do not schedule, will give us a time frame for the next cleaning.
Hope this helps.