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Just an FYI of an experience we had with Servicemagic. We have been with Service Magic since LV. We have made some great contacts. However, recently we found out that Service Magic doesnt speak the same language as us.
We believed that an exact match was more expensive because that customer exclusively chose you, and the chances that you would book the job was higher. This is not so. Customers can chose to “exact match” as many vendors as they wish. We discovered this when we were trying to call back a match and she asked me to hold while she finished up with one of the other cleaners that called her.
We have a great rating. Five stars all around for over twenty ratings.
We called SM and asked why we were told an Exact Match meant the customer chose you when our customer was contacted by several people. They told us the higher price for the exact match is because their advertising is getting very expensive and they are trying to offset these costs.
I’m not sure why the customer service person that we talked to didnt try to cover better, but I was very dissappointed to hear they are charging us extra for the same odds as a regular lead match.
Luckily, we book more often than not.
And, now we hear that the rates are increasing. It doesnt seem right that the other serivces on there are paying less that one percent of their potential job in lead fees while we pay more like 7-10%.
I’m seriously considering quitting them.
7-10% is a big bite. I have heard and read discussions about this service magic thing but have never signed up. I’ll pray things get better for you guys on this issue.
Mike
I quit them last week. Their customer service has gotten very poor, and the leads have gradually been getting bad for the last 6 months or so.
I find it interesting that this topic has come up. I am in the middle of a huge fight with SM. We just signed up a month ago. I was told that we could specify which type of cleaning method. I told them that I did not want leads that wanted steam cleaning. I was assured that this was fine. They even ask when filling out a job request what type of method do you perfer. Two weeks later I had a lead that insisted on steam cleaning. We did not get the job. SM now has no idea why any one would tell us that this would ever have been seperated. On top of that they raised our leads from $12 to $13 a lead all in the first month. I also just found out that they get most of the leads through city search.
Greg, I had the same issue with method of cleaning. When I brought it up with SM they told me it was my responsibility to sell potential leads on why they should go with my system. Obviously if this was the case there wouldn’t be an option to pick a system. This is another example of poor service, which led to me quitting them.
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