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Hey HB People,
Please let me know if anybody has a referall program in place and if so the details.
I was thinking about a system that when I do a job I give a card to the customer and if they pass it along to a friend or relative there would be some benefit for both the existing customer and the new customer.
I see a local plumbing company that has a two part ticket with a $25 coupon on each side.
One is used by the new client as a discount and the other given back to the company with the referring clients information and they get a check mailed for $25 for the referral.
This maybe a little too much to give away for our line of work but the program can be adjusted to make sense to us.
Please let me know your thoughts.
We have plastic gift cards made up worth $25.00. We leave 3 with each customer when we complete a job. We ask them to put their name on the back and give it to 3 friends. When the friend calls and books they will habd in the gift card to get 25 off their bill. We then in turn see who the card came from and take $25 off their next cleaning for each peron they referred. They can refer as many people as they want and they can use their credit all at once. If they have enough credit they can get their cleaning done for free.
Great idea where do you get the plastic cards? Or does the head office have them I like the idea of the plastic cards. I think people are more likely to keep them than paper.
I dont remember the place that I ordered them from. I ordered a bunch of them a while a go. But if you google plastic gift cards there is quite a few companies that make them. Jim & Barry in DC have them as well but they make their own. They have a plastic card printer. That may be an option for you. We just ordered them on the internet to see how they would work. More than likely we will be gettin a printer and doing it ourself.
We get ours made at a company called tele-pak. http://www.tele-pak.com. We get them pre-printed with our phone number and then use an ID card printer to custom print them with different dollar amounts. We call our customer loyalty program “Pennies from Heaven” and use the plactic cards for membership cards as well as gift card coupons. They have been great for generating referrals and building customer loyalty.
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