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i was wondering if you guys can help me out here. i just booked my very first job today, and its a toughee (or atleast i think it is). it appears as though this ladies puppy got sick and had some “accidents” around the house. my very first job and i got hit with a triple threat…..vomit, urine and diarrhea….some luck i have. i copied and pasted the email she sent me:
Evan,
I do not think protecant was applied. The accident in the master
bedroom is
diarrhea and vomit and one spot is bigger than a dinner plate. There
are a
few diarrhea marks in the entry level and a stream of urine in the
upstairs
hall and steps.Melinda
what would be the correct procedure to deal with this situation? the appointment is for monday morning. kinda freaking out here. HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
If it were me….
Flush and extract with pet enzyme and water claw, followed by fast acting enzyme with the dirt napper, then finishing with 101 and a woven turf pad or finishing towel. Make sure to let the FAE dwell for 10-15 minutes before buffing.
Pre-test all spots with pro-spotter and see if you are removing any color (if color exists which I assume it will). If color is not coming out, consider doing a red dye treatment (with customer’s permission). Red dye works best on dry carpet so you’re kind of in a catch 22 on which process (red dye vs pet enzyme) to use first. I prefer to try red dye first. If you do this, it will probably create a not so nice aroma. Heat and poo/urine don’t go well together. Hopefully this removes the color. Flush spot (get dry as possible) and then treat with enzyme (if you were getting color out with pro spotter, skip red dye treatment and start with enzyme treatment). Let it dwell for a while (10-15 min). Since you’re dealing with a puppy, hopefully the spots aren’t too big. Also, puppy’s spots normally don’t have the color/odor that a full grown or old dog will have. Flush the spot out. Repeat as needed, or mist fresh scent or orange deodorizer if smell is a big issue and let them dwell and then flush. Use lots of dry strokes and get the spots as dry as possible (if you have it, water claw is good). Don’t want the spot wicking back up after you leave. Clean over spots with buffer using normal cleaning process as last step and may want to use a towel to help dry the spots. Good luck. Remember, under promise, over deliver.
Evan, what Neil said is your best bet. I always ask the customer if she has tried anything herself to clean it up. Many people will deny it but with experience you can usually tell if the spot looks faded or smeard. Do not let her problem become yours. Tell her that there may be a possibility of permanent staining due to all the factors of pet problems. As you become more experienced with these situations make sure you charge what your services are worth. Good Luck
Ed Hernandez
Some of our products work best when applied to dry carpet. The fast acting enzyme is one of them. I think I would pre-spray all three spots w/ FAE and let dwell for 15 min. The FAE seems to work well for the staining of urine along w/ many other organic stains. The poop may require some blood remover or pro-spotter. If this doesn’t work, red dye remover may be your last resort. The urine will need pet enzyme, again w/ a 15 min. dwell. The vomit will need to be treated much in the same way as the poop. Remember to have a good hair drier along to dry the carpet prior the the red dye treatment. I also like to treat the vomit and poop spots with disinfectant and final step deodorizer. Do a good job of flushing and extracting the spots to remove all soil. I would like to add that prior to using a steam iron on these types of stains, be sure you have them totally clean and deodorized as a foul smell will be generated and compounded w/ the steam!
Evan,
BSutton said it all man. Follow those procedures and you should be fine. Look at your “quick reference guide” for stains provided here on the web site under operators only. Everything you need to know is in the procedures manual brother. Product knowledge will go a long way so study up on that on a daily basis. I’ve been in now 4 years and still have to study it from time to time. Congrats on 1st job. My 1st job was a smoker who would ash on her carpet in front of couch and it was a big L shaped stain. Look at these pics below.
Before:
After:
The pics look better in the Album, trust me.
This was more than just ashes, it was grease, grime, ash, dust, dirt and somewhere in all that was a red dye stain.Sorry pics are bad. God Bless and good luck.
Mike
hey just wanted to thank each and every one of you for your input. you guys are amazing. i’m at total ease now and am 100% confident (well maybe about 75% 😆 ) that i’ll do a great job for this customer. thanks a million guys. oh and patrick if youre out there, thanks for the phone call bro that was awsome.
Evan,
2 quick things to remember.1. The spots are probably not as bad as you are imagining. If they were that bad, the job wouldn’t have been scheduled for Monday (the phrase “need you out here today” would have been in the phone conversation).
2. You are the expert. No matter what you encounter, always remember that you are the expert (especially in the customer’s eyes). Never let them think otherwise. This doesn’t mean lie to them, it just means be confident in your actions and comments…..and know that probably every operator one this board has at one time or another made phone calls from their van outside a customer’s house to cooperate or another HB operator for advice even if it’s just for reassurance on your planned course of action. Help is just a phone call away.
yeah dave youre probably right. i’m sure it wont be so bad. she’s not even gonna be there, she’ll be out of town. so that will take a huge amount of pressure off me. that was some pretty solid advice……..thanks man
No Prob, were a team and are all here to help eachother your succsess is ours 🙂 like I said feel free to call 509-765-0332
As Mike shown above on one of his jobs, it makes you feel good when you are confident to tackle jobs like these and because of our system, it almost seems simple.
Ed Hernandez
Evan, this job required dual process of extraction with the ninja then the buffer. I first treated spots with either coffee remover or pet enzyme then flushed. Used fast acting enzyme, pre-scrubed and let dwell. Extracted with ninja then mixture of 101, citris booser and quick boost, buffed with dirt napper and followed with terry towels. This job is probably in my top 3 most challenging with great results.
Ed Hernandez
Neil, I chose to go with the ninja because of the possibility of jobs requiring a dual process.
Ed
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