Home Forums Heavens Best Forum Website / Features / Tech Tips Problems logging on website

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #143502
    Anonymous
    Inactive

    Jason,
    I don’t know if others are having this problem, but I haven’t been able to log onto the board for the past 2-3 days. I can pull up the main bulletin board page as a guest, but when I try to log in and read the messages, the screen goes white and has random script on it that says DEBUG MODE and says critical error at the top. Even when I tried to log on tonight it did it, and then I was eventually able to get on by hitting the back button on the browser. Don’t know if others are having the same issue or if it’s just me. Something you may want to check into with others just in case they are having the same issue. I can log into the main website to order product, etc, but wasn’t able to on the bulletin board.

    Dave

    #148329
    Anonymous
    Inactive

    This is what appears on the white screen. Hopefully I am the only one experiencing this, but have found a way to get on despite it.

    phpBB : Critical Error

    Error doing DB query userdata row fetch

    DEBUG MODE

    SQL Error : 1146 Table ‘heavensbest_com.phpbb_sessions_keys’ doesn’t exist

    SELECT u.* FROM phpbb_users u, phpbb_sessions_keys k WHERE u.user_id = 31 AND u.user_active = 1 AND k.user_id = u.user_id AND k.key_id = ‘3b338365a291aa72f07c72ec3fb5d473’

    Line : 89
    File : sessions.php

    #148330
    FL18
    Participant

    I also had problems. Jason has fixed it so you should be ready to go.

    Mike

    #148331
    Anonymous
    Inactive

    Jason,
    I just read the note on the main board concerning the error I stated above. I have the bulletin board bookmarked on my computer and it pulls up the following web address that gets me to the main bulletin board page that I can see as a guest:

    http://heavensbest.radius3.com/old-board/index.php

    If I go to the city owner’s area and click on the bulletin board link there, it gives me the following web address with error:

    http://heavensbest.com/bulletin-board/index.php (note no .radius3)

    Note this is only if I do it through the city owners area, not the first screen that gives city owner, state owner, bulletin board, etc.

    Also, when I use my bookmarked page, I enter as a guest and when I try to log in it gives me the error I pasted above. After attempting to log in, if I hit the back button on my internet explorer browser twice (need to do it twice) when the error page comes up, it will bring me back to the main bulletin board page logged in. Figured you may be able to pass this on to those that are not able to get on as a temporary fix for them to access the board until a permanent fix is found.

    Dave

    #148332
    Dan Child
    Participant

    I just got off the phone for with our website coordinator they are as we speak, working on a fix for the debug problem. The board at times can be rather finiky!!

    At times what you need to do, and I would recommend doing this on a regular basis is clearing out your history, cookies, temporary i-net files, adn clearing your cache. If you don’t know how to do this, feel free to call me and I’ll walk you through it.

    I will let you all know as soon as the problem has been fixed! Thank you for your patience

    #148333
    Anonymous
    Inactive

    Jason,
    The problem with being logged in automatically seems to be fixed. However, I still get a general error whenever I click on “View posts since your last visit” which I like to do to make sure I don’t miss out on any new discussions or posts.

    My error reads like this:
    **************
    Could not delete old search id sessions

    DEBUG MODE

    SQL Error : 1054 Unknown column ‘search_time’ in ‘where clause’

    DELETE FROM phpbb_search_results WHERE search_time < 1167080808 Line : 657
    File : search.php
    **************

    Thanks,

    Mike

    #148334
    Dan Child
    Participant

    Mike, sorry to hear you’re still having problems. What you need to do is go in and clear out the cookies, temp internet files, browsing history, and the cache. After doing this, the problem should be fixed.

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