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How do you guys respond to the phone ringing when you dealing with a customer in their home ?. I missed two jobs today by not answering the phone right away, the first one I called back within 10 minutes and the lady said she already picked someone else and the second one I called back within 5 minutes and was told that she did not need any further quotes.
I don’t answer the phone while with a customer, I to have lost jobs by doing this but the customer at hand is more important in my opinion. The caller is just looking for quote most of the time anyway. If it is a repeat customer they will leave a voice mail. I do call back when I get the time.
You can always have your voice mail reflect that you are with a customer and will return the call asap.
Ditto Gary. My voicemail actually says please leave a message and we’ll call you back within 5 minutes. People are impressed when you do call them back within 5 mins.
I always call them right back but still lose jobs, I like Dave’s idea about saying I will call back within 5 minutes. I will change my message and see if it works better for me.
I do the same thing Gary mentioned.
A repeat customer will leave a message. They know they will get a great job performed if they have a little patients.The customer your speaking to is worth money. Your building a rapport, and it would be rude and thoughtless to ask them to hold for another call.
Most people know they have to “Leave a message” for the carpet cleaner.
People are very surprised when a cleaner actually answers their phone.
Particularly in today’s “techno” environment.If you have a stain, Please press 1.
If you have a pet, Please press 2.
If you want me to waste more of your time, Please press 3.
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If you would like to speak to a live person, Please call Heaven’s Best.Personally, if someone will not leave a mesage, I most probably do not want them as a customer. Since the first month or so in business, I have not been answering hardly any calls that do not have a phone number displayed and if I do, I answer and ask them to leave their number so I could call them back in a feew minutes.
My experience has been that the no number calls have been 96-98% either shoppers or competition or telemarketers. New customers who do leave a number, I call back immediately and 90++% of the time close them.
Just my experience in Lancaster County, PA for the past 6 years.
during the busy months my wonderful wifes takes the calls which is a huge help, but when it slows down in the winter i take them, however my cell is forwarded to my wifes cell. that way if i am on the phone, or talking to a customer, or miss the call while vacuuming then the customer can still talk to a live person and get questioned answered. we keep a double schedual, on digital that i carry and one paper that my wife keeps, but one could probably just use your significant other as a message service till you can call them back.
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