Home › Forums › Heavens Best Forum › General Business › pet odor removal guarantee
- This topic has 21 replies, 11 voices, and was last updated 16 years, 6 months ago by HBPuyallup.
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February 16, 2008 at 1:28 am #151296HBPuyallupParticipant
Ok here’s the last and final update on the job that I took on. I had about 10 man hours in it plus about $350 of product in it. I am charging around $1500 I trying to stay close to what I had told them it would be. I think it was easier than I had anticipated. The real estate agent is happy the handy man is happy and they both answer to the owner who is in California. I took about a week with multiple visits as much as twice a day. The good thing was that it was less than ten minutes away from my house. I had key and could come and go when I pleased. Things that I learned: 1. I could’ve of and should have charged more. 2. Two coats of killz is better than one. 3. When you think you are done deodorizing deodorize some more. 4. I am liking the extra money during the winter. Truthfully I wonder if a dog or cat can still smell the urine. I can’t smell it but I still wonder. I hope all this helps each of you. I like having the guaranteed because there’s nobody else that I have talked here in my area that guarantees it. I also saved this guy about $3000. That’s gotta make you feel good.
February 16, 2008 at 4:17 am #151297AnonymousInactiveMatt,
I have my share of trouble removing urine odor. To give an example, I have hung and pressure washed area rugs, then submerged them in a pool of enzme, re-hung them and hit them w/ the pressure washer again, let them totally dry and finally sprayed them front and back with fresh scent. The result was the smell of fresh scent and urine! Here are some of the things I remember from training on our products. The fresh scent works only when applied to dry carpet. (If so, why can we dilute it w/ water?) The urine should be first flushed with water to remove as much of the urine as possible, leaving a lesser amount for the enzyme to digest. (This eleminates the opportunity for fresh scent.) The enzyme should also be flushed w/ water after a 15 min. dwell time. Could you share your standard procedure with us to “feshen” our efforts?
Thanx in advance!February 19, 2008 at 3:46 am #151298HBPuyallupParticipantYes fresh scent works better on dry carpet as do most of our products that mix with water. The red dye has better success with dry carpet as well. Here is a more detailed explanation of what I did. The urines was from female dogs I am assuming. My assumption is because the spots were in the middle of the room. I am told that males generally go in corners and on corners of things. Day 1: Is what I did first it drenched the carpet with pet enzyme letting it sit for about twenty minutes and rinsed about three or four times to get the soap out. Having two upholstery mates helps and a lot of defoamer. I put two fans on the carpet and it still took a little over 24 hours to dry. 2nd visit: Painted kilz on the sub floor. 3rd visit: There was a little bit of an odor still so I spayed fresh scent on the backing at left it didn’t do anything. 4th visit: Was at night to black light the house and spray fresh scent on the top of the carpet. The plan was to let it sit all night. 5th visit: The odor was amazingly better by this time but you could still smell an odor. Re-stretch and lay all carpet back down. I also applied fresh scent again on the backing. Clean all carpet with 4 ounces of orange deodorizer in 2.5 gallons of solution. That was from a Monday to a Friday. I came back the following Monday to see if there was still a smell. I did not smell anything. I did have some orange deodorize left so I went ahead and lightly sprayed it again. I have called the realtor and told her to let me know if anyone complains about the smell and so far it has been a week and no phone call. During this week process I did have and $800 ionizer set on high. I hope this helps.
February 19, 2008 at 4:09 am #151299AnonymousInactiveWOW Matt, I applaud your efforts, tenacity and outcome. I’ve cleaned (immersion wash) many oriental/ persian rugs with urine and have invested lots of time and there were some that I could hardly smell and others that still had a funk that you could only temporarly mask. Thank God that most of my customers knew this.
Regards,
Ed H.February 20, 2008 at 5:49 am #151300AnonymousGuestMatt:
I just wanted to say how much I enjoy meeting/talking to an operator who is willing to go the extra mile and have the courage to take a chance with a challenge such as odor control.
May 12, 2008 at 4:36 pm #151301HBPuyallupParticipantI have not cleaned an oriental rug with a massive odor on it a while. Sorry can’t help you on that one. Since the big one that I have done I have done some other and so far all is well, but all the other ones still has the pets so of course I don’t guarantee it.
May 15, 2008 at 1:14 am #151302HBPuyallupParticipantI had another one today that should of been pulled up and replace carpet and kilz. The carpet was three years old and still in great condition. They didn’t what to pay for that so I black-lighted and used fresh scent. I told them the odor would still be there but the carpet would be clean. They were happy when I was done. I won’t be worried about this one because they weren’t doing what I was recommending. Looked better and smelt better but the fresh scent was still fresh. I do like the guarantee 95% still have the pets and the other 3% don’t want to pay to the expense. I like it because I think that I make people feel good even the guarantee doesn’t apply to them, but you need to be ready for the 2%.
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