Military Bases – Anyone clean for them? Steam ONLY!?

Lew

It’s pretty tough to be all things to all people or please everyone all the time.
Our products work GREAT. Amazing great. Tony The Tiger great. We can and should have a lot of confidence in our products.
Our system works because our products work.
People want results. They can argue about the method but ultimately they want results.
We can give them results.
They also want to know that you are dependable, trust worthy, professional and fair. The old saying goes, “Sometimes it’s better to live with the devil you know than take a chance on the one you don’t”
You need to prove yourself and your system. We know the system works, you have the hard part and it may not happen quick.

Continue to change the focus from the “system” to the “results” and, I think, you will get the result you are looking for.

ps. I am in no way implying that you and the devil are one and the same, although I have no way of really proving that I am prepared to go out on a limb on that one.

I want to make some points very clear and this is in no way an attack on Lew Miller. Lew is a very good operator and we are very glad that he is part of the business. I have spoken with him personally before I posted this reply on the bulletin board.

We are a low moisture process. We are not steam cleaners. We do have the capability of doing what we refer to as a dual process. Our dual process would be using the Heaven’s Best Upholstery Mate, or Ninja, for some minor extraction such as flushing out a soda pop spill in the carpet, or flushing out an extremely soiled walk way, and then going over the area with our regular low moisture cleaning system. The area that was cleaned using the dual process would take longer to dry and may encounter some of the same problems that a HWE system produces such as extended dry times, high probability of a wicking problem, the potential for mold or mildew growth, and/or a brown out situation.

I have a real problem with a Heaven’s Best operator telling a customer that we do Hot Water Extraction. Yes there are some jobs that we will lose because the customer wants a HWE system. We are not a HWE system and I do not want our operators telling the customer otherwise.

The benefit of our process is the fact that we can have a carpet dry in one hour. Our system works very well on most spot and soil conditions. A HWE system can also do a good job if the operator is good. The big difference is the drying time. A short drying time has many benefits. Part of what we do as a Heaven’s Best operator is to educate our customers on the benefits we offer. We all try to run our business with honesty and integrity.

My suggestion for Lew would be to do the demonstration for his contact at the base, using the normal Heaven’s Best process. Explain to the customer that we only use the flush out extraction method where a spill has occurred. Let the customer know that you use deodorizers and disinfectants in order to sanitize the carpets during and after the cleaning process.

If Lew does try to clean the carpet using the Heaven’s Best Upholstery Mate, or the Ninja, the contact on the base will not use him as a cleaner. A truck mount system will do a better job than the portables on a full HWE cleaning, and our operators do not have much experience using a HWE system. The only chance Lew has of convincing his contact to use him is to show a superior cleaning process with a very fast drying time. He should also point out that our system is better for the environment than a HWE system. We use electricity to power our equipment which is a cleaner source of energy. We only use about one tenth of the water as a HWE system. Heaven’s Best is working in conjunction with the LMCCA to be recognized as a “green” system.

We do not need to try to be everything to everyone. We have a great cleaning system and process, with products that work very well. As we do our demonstration and education for the customer we will be able to sway some former HWE lovers to embrace our system. We have a unique niche in the carpet cleaning industry. We encourage each of you to use the system the way it was intended. Be honest and upfront with your customers and you will be successful.