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At the request of a new franchisee I spent several hours on two different occasions discussing my business, my strategies, my ups and my downs. In preparation for the meetings I did a few minutes research on the new operators cities and learned some background about the previous city owner. I brought enthusiasm, passion and encouragement.
The first meeting I arranged in a local tavern. the second I at the local hospital cafeteria. I spent about three hours of my personal time. One time in the middle of the day on a weekend. At no time did the person who requested the meeting offer to buy me a drink or offer me even a cup of free coffee. I never received a thank you note or email.
Does anyone have any thoughts on this?
I am sorry to hear your efforts and time were not appreciated. This new operator could be overwhelmed with so much information and trying to get their business off the ground. We have all been in their shoes. In life we should always give without any expectations. Who knows, the “gratitude” you are looking for may come back to you in ways unexpected. Focus on the positive…..you helped someone!!
Thanks. You are an inspiration. I’ll heed your thought process and get over it. Thank you.
But … That was really rude self centered and thoughtless behavior on the part of the operator. My reason for the post was not to gain closure from the offending persons … But more to make the operators in OUR community embrace gratitude.
Gratitude is the absolutely most important thing I bring to my life, my business, my eternal basis.
Gratitude is infectious. pass it on ….
-Annie
The new operator may struggle in this business if they do not learn to show their gratitude toward their customers!
I agree with what is posted. This is a tough one because we are dealing with personalities. An attitude of gratitude seems to almost always be appreciated. A sincere thank you sometimes is all that is needed. On a regular basis I get calls from those outside my states (in the business and those looking into it). Actually, I feel it is a blessing to be able to communicate with others in our business in phone calls and in seminars and so forth. I would say if you are annoyed by the person, say something like “I’m not sure I can help you with that. Have you called your state owner or read the bulletin board on the subject?” When a person is new, it can be overwhelming especially since we’ve added marble tile & grout, hard wood floor, and VCT tile. I can still remember when I joined Heaven’s Best, I talked with Cody about an hour a week. (My state owner’s cleaning knowledge was limited and my closest operator was quite a distance away and it was 2+ years into the business before I met him.) Most of us want to feel connected to something bigger than ourselves as well as avoiding mistakes. (So why did we ever have children. Right?)
I’m grateful to be part of Heaven’s Best! I know it’s not perfect, but what organization is? I know personally it’s so much better than chem-dry or being on your own. Hang in there, Carma always comes back to you. It just takes time and patience.
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