Hyperion

I must say that i am going threw the same thing with Hyperion. It took them over a month to get a site up for me. Then i realized they used the wrong domain name. I have been trying to get them to change it for about 3 weeks now. They tell me every time I call that it will be fixed that day and nothing happens. I am completly fed up with them giving me the run around. I was hoping this would be a good thing but i have already paid them twice and its still not right. If something doesnt change soon I will be putting a stop on there payments.

Eric,
If I read the May newsletter correctly, it said under trouble tickets, do not call Heaven’s Best Corporate Headquarters about Hyperion problems. They are not setup to handle these problems. I think your best bet is to setup trouble ticket with Hyperion. If this does not work in a reasonable amount of time, give me a call.

My web site was suppose to be ready over a month ago (according to them), just needed to talk with me about server set up. I have not been able to get a hold of them since, sent emails, called, left messages, etc…
Dan

I have been paying them for over four months now. Sent a trouble ticket with a question 2 months ago and haven’t received a response. I am fed up with them. I am about to make several calls if I have to and get my money back. I feel I have been scammed! So far it has been a big waste of money. They seem to be able to send the bill and collect money each month but can’t even respond to an email. What’s the deal? If anyone has had any success with them, please let me know what I can do.

Just started with the sign up with Hyperion, took them multiple weeks to get back with me even to get started, and now I am still waiting for them to fully deploy the site, they said by Tuesday, when I last had contact with them on the tenth of august. I guess I should have asked which Tuesday of this month or next month it will be done. Again multiple emails and a trouble ticket since and no response. If I, we, ran our business this way, we would be out of business, so is this worth waiting for, or is this just a test of my patience in which I failed at? I am about ready to just cancel and look somewhere else.

I am sick and tired of trying to get a hold of them. I have submitted several trouble tickets, called, emailed, and pretty much anything and everything to get a hold of them. Of course there is always nothing, I have been with them since the conference in Florida and have seen zero results! I am trying one last time to get a hold of them today and if I don’t get an answer or don’t like their answers I’m pulling the plug. They are just not a good company at all, I would not recommend anyone else signing up with them.

I did finally get my site up, BUT only after, as everyone else has experienced with, numerous emails and trouble tickets requests with no responses. I finally sent them a email on a Tuesday stating that if I had not heard anything by Friday, I was going to cancel and refute all charges with my credit card company. I did copy Cody and my state owner on all e-mails. Friday rolled around and again nothing. I called Hyperion’s 800 number and a local Michigan number that was on my credit card bill and left voice mails stating ” This is now cancelled.” I disputed the charge with Capital One. About two hours later I received an email saying the site has been deployed etc etc, we’ve been trying to get a hold of you, blah, blah blah…not factual……anyway the site was up, but the quote request went nowhere, thus I contacted Hyperion back, and they actually answered my email and said there was a typo in the address, and was fixed Saturday. The credit card company could not reach them either, so they charged back the last months fee. Talking to another local franchise owner, who had also contacted Hyperion for information and heard nothing back to get started, agrees that Hyperion is not worth our time to continue to deal with. Even though my site is up, moving forward I will not continue to deal with them and will use another vendor or build my own.