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Has anyone had a problem with getting work with the Hilton Hotel Chain. They called me to come out after getting my information off of the internet. They then said we do not use companies using the bonnet type of cleaning. I talked to them about the differences and the District Manager would not listen to anything about the cleaning technique. I even offered a free room cleaning. He said if he wanted to bonnet clean he could that for himself. For them extraction was the only way to clean the Hotels. Does anyone have any tips I could add when I have to deal with these type of people.
Unfortunately, say thank you for your time and enjoy your wet carpet. Nothing you can do if they are that skeptical/close minded. Even if you did get the job or a chance, I have a feeling in the GM’s mind, it would never be as clean as a steam cleaner. Sounds like everything you tried is all you can do.
I’m staying at a Hilton in Ft Lauderdale next week. Maybe all Heaven’s Best owners could stay at a Hilton sometime in the future and when we leave, and they ask, how was your stay? our answer could be: How come the carpets were so wet!!!!!!!!!!!!!!!!!!!!!
We are having a lot of difficulty with this right now. Mostly with residential customers. We had someone cancel the job yesterday once we showed up and they saw our equipment. It is getting very frustrating!
I Clean for one here in idaho but it depends on who owns the hotels the company that owns the ones I clean is for the Sumitt Group. Sorry don’t know to much.
To all Heavens Best operators. I have been in the cleaning business for over 29 years now. I have owned my own truck mount steam cleaner, I was operator/manager of a chem-dry for over two years, and now with Heaven’s Best for 19 years. With that introduction, this is my message.
When I owned a truck mount, there were people who only wanted low-moisture cleaners just as much as people want the steamer. It’s like Ford or Chevy. Some are dry hard either way. Most of the time when people ask me if I’m steam cleaner I say “I do the low moisture cleaning process, it’s dry in an hour”. “What’s the difference?” We professionally clean your carpets, use 8-10% of the moisture than a steam cleaner, and we have a 99.3% satisfaction rate!” Usually they will schedule. If while I’m cleaning I can’t please them for nothing, I’ll walk away. I very very seldom walk.
When you are confident in yourself and the low-moisture cleaning, most of the time you get the job. As I said some are Chevy fans, some are not. Most everything in life has It’s frustrating moments. Keeping positive is the best way to deal with all of life’s challenges. Just today my grandson came home from the hospital from battling pneumonia for three days and two nights. He’s 15 months old and doing much better. Keeping positive helped even in this situation. We have a great system! There’s many reasons I’m no longer a steamer.I currently clean for one on the Hiltons in town. They was that I got in was through tile and grout cleaning first. Mainly do to that because on the inspections that was one of the areas that they get marked on so a main concern. After getting some trust from the general manager. I then cleaned some of the carpet and have cleaned his house to. I was then asked to do and estimate with another Hilton and even did a demo. Manager liked it but the district one wanted hot water extraction and he/she didn’t see the demo. I even used the general managers name for the other Hilton for a reference. So I guess try to get in a different way with tile and grout or upholstery cleaning first then focus on the carpet.
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