all right here is one from me i know a little bit about computers and can help with most common problems
but this will help every one wiht all problems
please please download google toolbar
there is a reason why there share price could very well break 600 dollars it the greatest piece of software out there and top excutive from microsoft r leaving mr gates to go get a piece of the google pie
once you download google tool bar install and when you have a problem
type it in you will find 1000 of people with the exact same problem or an article of how to fix the probelm your having
http://toolbar.google.com/?promo=mor-tb-en
the link above will take you to the site copy it and paste it to do that start at the h in the link press left click and hold it down drag acroos it to make it blue make the whole thing blue and then right click and select copy then go up to your browser bar // address bar be it firefox or ie right click again and select paste
download it and use it it is your friend and let the google force be with you