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Today I took my truck in to have the oil changed. I have been using the same company for eight years. It is near my shop and they set us up on a fleet account. Same old drop off and wait until I see someone Wave a hand to tell me that it is done. I always pay a set low fee for the oil change.
Today I decided to get the oil changed while I was out on the other side of town. I went to a company called Oil Stop. I was so impressed that I felt that I needed to share my experience with you. As I drove up a uniformed associate greeted me and guided me to the bay. The whole time I stayed in my vehicle and was able to observe their work. He walked up and introduced himself and offered me a beverage to drink. The oil change was $33.99 and included there 33 point inspection. I was told upfront that they will be showing me the manufactures recommendations, but in no way were they commission based or that I was obligated to purchase any of their recommendations They referred to me as Mr. Miller and to their fellow employees as Sir. (Coach Carter style) They showed me step by step everything that they took out as well as put in to my truck. Educating me on what each product was for, the manufactures warranty, and the effect it will have on the life of my vehicle. They worked liked a well Oiled machine. I was out in no time and I did go with some of their recommendations. My final bill was $78.96 and I felt that it was worth every penny. I asked to talk to the manager after words so that I could tell him what a fine job there company was doing.
I am going to get all of my employees together for a ride in my SUV to get the oil changed next week. I want them to see how they work together efficiently and with respect.. I loved there informational approach at educating the customer on all up sales. I have to admit that I myself have been shy about protector, spotter sales, or asking about the upholstery while at the customers house in the past. I always put that on the secretary in the office shoulders. With their approach I see no reason that we can not boost our sales while at the same time keeping our reputation. I would have hired any one of their employees on the spot if I had a chance.
If you have a chance stop by a Oil Stop and watch them for yourself. I was told that every one goes through the same training program. If you have experienced a similar POSITIVE situation like this please tell us about it.PS I have always said that I would hire an IN-And-Out burger employee in an instant. Especially the fry guy.
Hi Greg,
I don’t have an Oil Stop (in seven States) near me but one of my best friends has worked at In N Out Burger, http://www.in-n-out.com since the early 60’s. They started in 1948.
For those that don’t have an In N Out Burger restaurant near them or have never been to one, they have the best trained employees in the fast food industry by far, in my opinion.
My friend works in quality assurance. He and about six others alternate and drive to each and every store once a month. Just under 200 restaurants in California, Nevada and Arizona and soon a few other states. They work in the restaurant for a few hours to make sure that everyone from management to employee’s are doing things the “In N Out” way.
One of the reasons they get such quality employees is that they start the pay a few dollars + above minimum wage…to start. And they train the employees very well. Most lead managers make about $100,000.00 a year in a decent store. Their top manager made over $250,000 last year. (Can’t say whom and where)
Good training in anything makes all the difference.
Lew
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