Home Forums Heavens Best Forum Advertising Ideas "Customer Loyalty Rewards Program"

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  • #145019
    hbottumwa
    Participant

    To me the strength of your business is happy repeat customers, to a higher level would be those happy enough to tell others about you. It’s the little things that make the difference and it’s easier and less cost to keep them, then it is to get them originally. Do you agree?

    Do you have a “Customer Loyalty Rewards Program” to encourage and/or reward their loyalty?

    If so, what?
    Spot Remover
    classy water Bottle w/ logo
    percentage off
    room cleaned free
    25-50% off protector

    What do you do or give?
    Do you give them a choice of three or so things?
    What other ideas could you add to the list?

    #156380
    Anonymous
    Inactive

    We don’t have a formal rewards program for existing customers. Would be interested in testing it though.

    I use postcards to build repeat business and referrals at the moment. It’s simple, but surprisingly effective. Here are the 2 postcards I’ve been sending out:

    1. “Thank you” postcard 1 week after service with a $10 coupon. My copy suggests that the customer give the coupon to a friend or save it for their next appointment.

    2. Reminder postcard sent 11 months after service with a $10 coupon. “We haven’t heard from you in a while. Manufacturers recommend annual cleanings to prolong the life of your carpet.”

    Those postcards cost me about $0.44 each including postage. Adds up to about 2200 postcards per year between the 2 campaigns. Roughly $968 in ad cost.

    Results in about 1-2 postcards per week being returned to me by my employees as “evidence” for why they gave somebody a $10 discount that day. Somewhere between $9-15k in revenue attributed to postcards per year. I haven’t run the numbers to find out exactly.

    Some of those customers would have returned or referred us without the $10 discount. But in my mind, a $10 cost per sale is pretty good in this business. I spend about $17-$25 per sale on Google ads to acquire new customers. $10 to keep a good customer coming back is well worth it.

    #156381
    hbottumwa
    Participant

    Interestingly enough, I received two texts from operators on the subject. One writes 10% off the next cleaning right on the customers receipt. The other hand writes on the Thank You card “$30 off your next cleaning” and signs it. Both are getting great results.

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