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January 9, 2013 at 12:19 am #144829AnonymousInactive
I hope everyone had a very merry Christmas and that we all have a safe and prosperous new year!
What do you all charge for the Spotter solutions, Pet enzyme and the Multi surface maintainer? Also how do you handle refills?Many thanks
Stefan and Sherry
January 9, 2013 at 1:11 pm #155721AnonymousInactiveI sell very few pet enzyme or multi-surface at a charge double my cost. As for the spotters, I give most of my new customers a free bottle and offer free refills. I feel the “gift” is very nice and it keeps my name in front of them every time they have a spill.
January 10, 2013 at 12:24 am #155722AnonymousInactiveNot to disagree, only to offer an alternate view point, but I find when someone gets something for free they often value it as worthless not priceless. So the bottles when empty end up in the trash and the good will I thought I was building along with it.
So i charge $18 for the bottles and then I will refill for free at the next cleaning. If they want it refilled in between I charge $10.
My clients tell me that this is the BEST spot/stain remover they have ever used. They are happy that I offered it to them at such a great deal. The free refill with cleaning often prompts them to call and book their next job once the bottle is empty.
It also adds a couple thousand net dollars to the bottom line.Make sure that you have some nice LASER (skip the ink jet ones as they will run when wet) printed lables with your contact info on the bottle.
As always YMMV
January 16, 2013 at 2:11 am #155723AnonymousInactiveThanks Brian and Dennis for the feedback
Stefan and Sherry
January 16, 2013 at 7:54 pm #155724hbottumwaParticipantI mainly sell spotters, and this is how I do it. While cleaning (While they are seeing the results of our products.) I ask if they would benefit from having our spot remover. Much like Dennis, with a different twist. “The spot remover is a $35 value. While we are cleaning we only charge $20, with free refills when you have an appointment to clean. Otherwise, there is a $10 refill.”
If I’m late, which I’m glad is not very often, I will give or discount a bottle of spotter.January 23, 2013 at 6:37 pm #155725AnonymousInactiveThanks Gordon…….on a mailer we are doing we were thinking of offering the spotter, Multi surface cleaner and the pet enzyme free as a $75 value with cleanings over $250. It may help to get the word out about our products.
Thanks again for the advice.Stefan and Sherry
January 24, 2013 at 7:00 pm #155726hbottumwaParticipantWith 31 years in the cleaning business Feb 1st, I can say “I’m old school” but always looking to improve. My “old school” says “it’s almost always better to build the value and discount or give away an add-on than to discount the service.” It’s important to know that the discounted or give away item or service is valued by the person receiving it. I’ll never forget my friend who wanted to trade me with something that was of no value to me. It didn’t matter how hard he tried or how good of friend he was. I didn’t want what he had to trade. Just because we know the value of our spotters, they need to experience the benefit of the product. Explaining the benefit of each and giving them a choose of the three might even be better. “Pet enzyme? I don’t have any pets.” Remember what it’s like to get a new cell phone? Only use about 30-40% of the options available to you… To much stuff goes unappreciated.
For education for customer products, I would spend the money on a nice flyer that shows all products (what they’re good for) and services. Put in a sheet protector and present it to the customer when you are figuring the quote before cleaning.It helps sometimes to have a reason for the… discount/give-a-way. Because in our business this is the slowest month of the year… Because your a veteran… Because your a teacher…
Because… Because… Because… People will appreciate you and your business because you value them for…The line I love the most is “The reason so many people are switching to us is because… People love the name Heaven’s Best!, Dry in 1 hour, almost 100% customer satisfaction rate,” etc.
Don’t get me wrong, you can do what you want. Hope this helps.
October 23, 2014 at 5:02 am #155727AnonymousInactiveThanks for the info, Gordon
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