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How do you guys deal with customers that say the carpet looks great but are so used to the truck-mount cleaning method that they just do not think the carpet was really cleaned?.
Think about taking your car to a self serve car wash…
you spray it down with high pressure, hot soapy water, and rinse it off.
When you run your finger across the smooth, non porous paint job, it’s still filthy… you have to brush it!We pre-vacuum to remove all loose soil, and then we scrub the carpet clean.
The debris that was stuck to the carpet has been wiped away by our pads.* Over time, you can set your own chorus statement, but that is pretty much the analogy that I use.
Always use FAE and they’ll see some spots break up and disappear before you start buffing. Then after scrubbing with a pad use a finishing towel. Show them the towel after the 1st pass and they most likely won’t question our cleaning process again. Best of Luck.
Thanks for the input, Just need to put it in my own words for the customer.
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