A customer sent me an email regarding a job I did about 7 weeks ago. It was an entertainment room in the basement. A low pile, commercial grade carpet. Carpet was installed by previous owner. He has owned the house for 3-4 years and never had the carpet cleaned. He admits the carpet looks a lot better yet his wife is unhappy and stating the carpet in no longer soft. They have an 8 month old baby and unhappy that the child is crawling on this “rough” carpet.
I have never received a complaint like this nor read anything on the boards about it.
Any feedback?