We have revamped yet again. My wife now takes care of all phones and scheduling (currently on paper, but we are quickly working on converting to primarily an ipad for in office). After she gets the calls she enters them into google calander and we get them real time on our android phones all color coded and easy to read. This also works well when we as operators need to schedule something on sight. We have whats available right in front of us.
When things are slow we are scheduling 2-3days out. During the summer it starts pushing 2 weeks