Expectations

It is so important to look in the mirror every morning and say to yourself “I am Heaven’s, BEST! of … And I exceed expectations.” and say it until you mean it. You will FEEL better, ACT better, and you will DO better! Our business is all about meeting or exceeding expectations.
I got into Heaven’s Best because Cody Howard exceeded my expectations. I was doing Chem-Dry. I promise you our corporate office is head and shoulders over Chem-Dry. Our expectations of our corporate office are sometimes so high, we expect them to walk on water.
What do you feel our fourth or fifth time customers feel about us. The name of the game has always been about meeting or exceeding expectations. If not, we are only second best, even if you were the only cleaner in the area. If you or your guy shows up at the door with ear rings, tattoo’s , shirt (with racing strip creases) not ironed, and a head of hair that looks like it hasn’t been combed, brushed or wash in a few days – Well, the customer called Heaven’s Best and what showed up was Hell’s Angels.
You not only represent yourself, YOU REPRESENT ALL OUR US! We all signed a “Service Agreement” Contract to be Heaven’s Best! So, where ever thou art, Act Well Thy Part. Be Heaven’s Best! Be positive! Exceed Expectations. And you will go from being in a cleaning business to a business that really cleans-up! 🙂