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Today I got a call from the gentleman we cleaned for last week telling me who he was. In short he is the owner of a HWE company that has been in the Valley for 18 years. He said that he wanted to see first hand what we were all about because he kept hearing about my company. I was suprised to hear that a competitor paid out of his own pocket to see what we do. Kind of scary but flattering. He said he was impressed that I could get his carpet so clean without using a truck mount. He said he knows about bonnet cleaning but has always thought it was a gimick and that we just push the dirt around the carpet. What sucks in all this is that I think that he wants to add it to his truck.
I’ve some what wanted to do the same with HWE but so I could get the insides scoop on the company and see what the competition is really doing. That does stink if that what he what’s to do is copy us. I did a job today with a water restoration company that either was too busy to clean the carpets after the water damage or couldn’t get the water stains out. I don’t know they just looked in the phone book and gave me a call. Didn’t even ask about prices. Don’t know what that was about but I will take it. There is different restoration company that refer the restoration stuff to. He doesn’t like to clean carpets so in return he gives me all of those.
when if first started cleanig w/ hb there was another bonnet cleaner in my area (mostly did comercial work) he has since closed his doors. i have had the oppurtunity to clean dfor some of his past clients while they were p[leased with the service he performed they were much more impressed with the job we did for them i think alot of it has to do with the cemicals we use. he was buying from a local janitorial supply company so don’t be to afraid. Be proud that he is trying to step it up a notch to compete with YOU!
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