I CALLED A CUSTOMER THE DAY BEFORE TO CONFIRM HER APPT. LEFT A MESSAGE..SAID CALL ME IF YOU DO NOT NEED ME TO DO THE WORK..I CALLED THE DAY I WAS TO DO THE JOB…ANSWERING MACHINE…I SHOULD HAVE KNOWN..WHEN I GOT TO THE JOB THEY HAD ALREADY HAD THE CARPET CLEANED…I SENT THEM A BILL FOR $25..i know i will never see it..BUT IT SENDS A MESSAGE….